Group Product Manager, Compute Platform

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Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About Us Coupang is at the forefront of the AI and high-performance computing (HPC) revolution. We are building a next-generation cloud platform designed to provide developers, researchers, and enterprises with seamless, scalable, and powerful access to accelerated computing. As the demand for AI, machine learning, and data-intensive workloads skyrockets, we are looking for a visionary product leader to define the future of our core compute offerings. Job Overview CIC is looking for a Group Product Manager to own the foundational compute platform that powers enterprise AI workloads. This role spans fleet management, capacity management, bare metal, virtualized compute, node lifecycle, placement, reservations, and infrastructure-level customer experience. The Product Manager will be responsible for turning physical GPU and CPU capacity into reliable, customer-ready, observable, and billable compute products. This includes defining how capacity is reserved, provisioned, validated, monitored, maintained, packaged, and exposed to enterprise customers. This role sits at the compute foundation layer. It enables higher-level orchestration and workload services such as Kubernetes, Slurm, Ray, jobs, notebooks, and inference endpoints. The candidate should understand how those orchestration and workload systems depend on foundational compute infrastructure. Key Responsibilities * Define the product strategy and roadmap for CIC's compute platform across fleet, capacity, bare metal, and virtualized compute, working backwards from customer AI workload requirements. * Own the product lifecycle from infrastructure capacity to customer-ready compute, including reservation, provisioning, lifecycle actions, observability, billing integration, maintenance, and deprecation, with clear linkage to customer workload readiness. * Define customer-facing abstractions for capacity, node pools, bare metal instances, VM instances, placement policies, OS/runtime images, and reserved compute based on how customers run AI training, inference, and cluster operations. * Partner with engineering and infrastructure operations to define fleet readiness, lifecycle states, failure handling, maintenance workflows, and operational requirements. * Partner with sales, solutions, support, and finance to understand enterprise AI workload requirements and translate them into compute offerings, including reserved capacity, dedicated infrastructure, and VM/bare metal packaging. * Define product requirements for supported compute configurations, including GPU type, node shape, OS/runtime image, network/storage attachment, and compatibility expectations for customer AI workloads. * Improve the reliability, usability, and supportability of CIC compute products across customer onboarding, provisioning, and day-2 operations. * Drive roadmap decisions that improve utilization, reduce stranded capacity, increase enterprise readiness, and lower operational support burden. * Support enterprise customer discovery and roadmap prioritization for bare metal, VMs, reserved capacity, and dedicated infrastructure, with specific attention to customer workload patterns, performance needs, operational workflows, and production readiness. * Create clear product narratives, customer-facing materials, sales enablement, launch plans, and executive updates for enterprise compute offerings. * Track product and business metrics such as usable capacity, allocated capacity, stranded capacity, provisioning time, replacement time, utilization, revenue per deployed GPU, and support burden. Basic Qualifications * 8+ years of product management, technical product management, or equivalent product leadership experience in cloud infrastructure, compute, virtualization, GPU cloud, HPC, private cloud, or enterprise infrastructure platforms. * Experience working backwards from customer workload requirements to define infrastructure products, ideally for AI training, fine-tuning, inference, HPC, data-intensive workloads, or enterprise production systems. * Experience with foundational compute products such as virtual machines, bare metal, cloud instances, node pools, fleet management, capacity management, or infrastructure control planes. * Strong understanding of infrastructure concepts including provisioning, lifecycle management, placement, quota, reservations, OS images, networking, storage attachment, observability, and billing integration. * Familiarity with GPU-based infrastructure and the operational considerations that make compute capacity customer-ready, including drivers, firmware, OS images, high-performance networking, and workload compatibility. * Ability to translate customer AI workload needs, such as distributed training, inference serving, data movement, checkpointing, and cluster operations, into product requirements for compute capacity, lifecycle, observability, and enterprise readiness. * Experience partnering with engineering and infrastructure teams on technically complex systems while driving product outcomes, roadmap decisions, prioritization, and business impact. * Experience supporting enterprise customers, including workload discovery, requirements definition, launch readiness, customer-facing documentation, GTM enablement, and post-launch adoption measurement. * Strong analytical judgment around workload requirements, utilization, capacity planning, product readiness, revenue impact, support cost, and customer adoption. * Strong written and verbal communication skills with engineering, infrastructure operations, finance, sales, support, executive stakeholders, and enterprise customers. Preferred Qualifications * Experience at a hyperscaler, neo-cloud, GPU cloud provider, HPC cloud provider, private cloud platform, or infrastructure SaaS company. * Experience with NVIDIA GPU infrastructure, CUDA, NCCL, OFED, driver compatibility, firmware lifecycle, GPU health/telemetry, or supported GPU software stack management. * Experience with distributed AI training or inference infrastructure, including Slurm, Kubernetes, Ray, model serving platforms, high-performance networking, shared storage, or checkpointing workflows. * Experience with reserved capacity, committed-use contracts, dedicated clusters, savings plans, or enterprise infrastructure commitments. * Experience with bare metal-as-a-service, GPU passthrough virtualization, VM image lifecycle, custom images, or cloud control plane products. Pay & Benefits Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $155,000/year to $267,000/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits Medical/Dental/Vision/Life, AD&D insurance Flexible Spending Accounts (FSA) & Health Savings Account (HSA) Long-term/Short-term Disability Employee Assistance Program (EAP) program 401K Plan with Company Match 18-21 days of the Paid Time Off (PTO) a year based on the tenure 12 Paid Holidays Up to 6 weeks of Paid Parental leave Pre-tax commuter benefits MTV - [Free] Electric Car Charging Station General Description of Other Compensation “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [REDACTED_EMAIL]. Job Requisition ID: R0059428 Job Requisition ID: R0059428