Principal Tech Compliance Manager

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Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Principal Technical Compliance Manager – IT SOX is a director‐level individual contributor responsible for defining and executing the enterprise IT SOX strategy across Coupang Engineered Systems. Reporting to the Director of Technical Compliance, this role owns end‐to‐end IT SOX program strategy, planning, execution, and operational excellence, ensuring a consistent, scalable, and high‐quality control environment across all SOX‐in‐scope systems. This role operates as a technical program leader, driving strategy and influencing senior engineering and platform leaders. A key focus is leveraging automation and AI‐enabled tooling to scale risk management, improve compliance observability, and reduce manual effort while increasing audit confidence. Success requires deep technical fluency in modern distributed systems, strong SOX ITGC expertise, and the ability to scale compliance programs in high‐growth, technology‐first environments. Responsibilities * Program Ownership & Strategy * Own the IT SOX compliance strategy across all engineered systems, including multi‐year roadmap development, prioritization, and execution of SOX‐impacting initiatives * Serve as the single‐threaded owner for IT SOX program outcomes, quality, and continuous improvement * Define a strategic vision for scaling IT risk management and compliance observability, including the effective use of AI, analytics, and automation to enhance control coverage and reduce operational friction * Metrics, Operational Excellence & Scaling * Establish clear program goals and success metrics, including: * Output goals aligned to audit quality, risk reduction, and control reliability * Input metrics that drive predictable and scalable execution * Feedback loops that validate outcomes and continuously iterate program design * Design and implement operational working models, SOPs, and SLAs to maximize efficiency and throughput across ITGC design and testing * Identify and drive opportunities to leverage AI‐enabled tools (e.g., intelligent evidence validation, anomaly detection, control monitoring) to improve risk visibility and testing consistency at scale * Cross‐Functional Leadership & Influence * Partner with senior engineering, infrastructure, security, and corporate IT leaders to plan, prioritize, and deliver SOX‐impacting initiatives * Influence technical design and operational decisions to proactively mitigate financial reporting and technology risks * Act as a trusted advisor to technology leadership on IT risk, controls, and the adoption of automation or AI solutions to improve compliance outcomes * Technical, Risk & AI‐Enabled Compliance Expertise * Develop and maintain a deep understanding of Coupang’s platform infrastructure, service‐oriented and distributed architectures, and how engineered systems integrate with Corporate IT for financial reporting * Drive improvements in compliance observability, including real‐time or near‐real‐time visibility into control health, execution, and risk signals * Identify, assess, and respond to emerging IT risks, regulatory changes, and industry trends, including those introduced by AI‐driven systems and automation * Provide technical leadership in evaluating control design for cloud‐native, containerized, and AI‐augmented environments Qualifications * Education & Experience * Bachelor’s degree in Computer Science, Information Systems, Engineering, Accounting, or related technical or quantitative fields. Advanced degree (MBA, MS) preferred but not required; equivalent professional experience considered * 12+ years of progressive experience in IT SOX compliance, IT risk management, or technical compliance for large‐scale or publicly traded organizations, with demonstrated ownership of enterprise‐wide programs * Demonstrated experience operating at a director or principal IC level, influencing senior stakeholders without people management responsibility * Professional certifications such as CISA, CRISC, CIA, CISSP, or equivalent strongly preferred * Demonstrated experience owning or materially transforming IT SOX programs for large‐scale, technology‐driven organizations, including automation, tooling, or AI‐enabled approaches to control monitoring and risk visibility * Technical & Professional Expertise * Deep expertise in Sarbanes‐Oxley Section 404 and IT General Controls (ITGCs) * Strong knowledge of IT and Information Security risk and control frameworks * Experience driving automation or AI‐assisted approaches to risk identification, control testing, monitoring, or compliance analytics * Experience evaluating controls across both enterprise applications and custom‐developed software, including: * Service‐oriented and microservices architectures * Distributed systems access management and service deployment * Modern software development and CI/CD practices * Strong familiarity with: * AWS cloud services and cloud‐native architectures * Containerized and distributed systems * Relational databases, object‐oriented systems, and messaging/queue infrastructure Recruitment Process and Others * Recruitment Process 1. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. * Things to Consider 1. This job posting may be closed prior to the stated end date for application if all openings are filled. 2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Privacy Notice 1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE. * Document Return Policy 1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. 2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ([REDACTED_EMAIL]) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. 4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.