Director, Account Management

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Position Director, Account Management (Enterprise) Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers. Role Overview The primary mission of the Rocket Now Enterprise team is to strengthen strategic partnerships with key enterprise clients across the food delivery industry, while proposing solutions that drive long‐term and sustainable growth. This role plays a critical part in expanding and scaling the Enterprise business by developing sales strategies for major enterprise accounts, leading contract negotiations, managing relationships, and maximizing customer value whilst managing a team. Beyond managing key accounts, you must be able to analyze diverse data sets to identify growth opportunities and elevate overall team capability and performance through outstanding people leadership and organizational management. What You Will Do * Own and execute the Rocket Now Enterprise sales strategy, driving sustainable revenue and profit growth across key enterprise accounts through structured account planning, pipeline management, and commercial execution. * Lead strategic relationships with major corporate clients, building long‐term partnerships with senior decision‐makers, understanding complex client needs, and positioning Rocket Now Enterprise as a critical growth partner. * Design and deliver customized enterprise solutions, including contract structuring, pricing, service models, upselling and cross‐selling initiatives, to maximize customer value, retention, and lifetime revenue. * Scale and manage the Enterprise Account Management organization, setting clear targets, establishing KPIs, coaching high‐performing teams, and continuously strengthening consultative sales capabilities. * Leverage data and insights to identify growth opportunities, analyzing customer performance, behavioral trends, and commercial metrics to improve account outcomes and inform strategic decisions. * Drive cross‐functional execution across Product, Operations, and Marketing, ensuring seamless delivery of tailored enterprise solutions and alignment around strategic customer priorities. * Identify and incubate new enterprise business opportunities, contributing to Rocket Now’s long‐term growth by expanding partnership models, categories, and revenue streams. Basic Qualifications * 12+ years of progressive professional experience, including a minimum of 7 years in B2B sales and/or enterprise account management, with demonstrated ownership of complex, high‐value accounts. * Proven success driving enterprise partnerships, including contract negotiation, commercial structuring, and sustained revenue growth with large or strategic customers. * Strong customer‐centric mindset, with exceptional negotiation, communication, and interpersonal skills to influence senior stakeholders and build trusted, long‐term relationships. * Excellent strategic execution and prioritization skills, with the ability to manage multiple concurrent initiatives, balance competing priorities, and deliver results in fast‐moving environments. * Highly analytical and solutions‐oriented, able to anticipate risks, diagnose problems, and apply structured thinking to address business and project‐level challenges. * Passion for continuous improvement, with a track record of optimizing processes, policies, and ways of working to support scalable growth. * Strong cross‐functional collaborator with global communication capability, fluent in Japanese with business‐level English to operate effectively across diverse internal teams and international stakeholders. Preferred Qualifications * Sales experience in e‐commerce, quick commerce, O2O, or platform‐based companies * Experience driving rapid growth and results in a startup or scale‐up environment * Experience related to the delivery or logistics industry * Business‐level fluency in English Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Working Conditions * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. * Details will be provided separately after receiving your application by email and/or during the job interview. Equal Opportunities Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.