Director, Catalog Operations

직무 소개

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview We are hiring a Director to lead catalog quality and audit operations across a scraper-populated catalog spanning a large brand portfolio. This leader will own a team of over 400 people. Organization – multiple layers of management – and will be accountable for the operational rigor, and ground-truth measurement systems that govern catalog. Correctness at scale. They will partner closely with multiple internal stakeholders including Operations, Product, Engineering, and senior leadership to convert data – quality signals into structural improvement upstream and will be a peer – level voice in shaping the broader catalog organization’s roadmap. This role is for leader who thinks like a statistician and operates like a CEO of their function: comfortable defending sampling design and precision/recall trade-offs to senior leadership, building managers of managers, and writing tenets that hold across years rather than quarters. What You Will Do Catalog Quality & Audit * Own end-to-end design and execution of catalog audit programs across MPN validation, duplicate detection, and attribute correctness. * Define operational metrics (precision, recall, F1) and AQL thresholds; defend the choices to senior leadership. * Lead brand-stratified sampling design with appropriate finite population correction. * Resist false confidence from early correct results. * Drive ground-truth resolution before launch: unit of identity, MPN vs. barcode, whether harm is measurable. Operations & People Leadership * Lead a 400+ person organization through 4–7 Senior Manager direct reports, each owning a sub-function (audit, validation, remediation, vendor ops, program management). * Build the management bench. Hire, develop, and calibrate managers of managers. * Own succession planning two layers down. * Build AHT and capacity-planning models that tie headcount to defect throughput and program SLAs across geographies and vendor partners. * Coach senior managers on span-of-control discipline, structured documentation, and decision-ready writing. * Run a review cadence that surfaces defect taxonomies and routes them into Engineering and PM roadmaps. * Codify operational principles as tenets — durable artifacts senior leadership can rely on. Cross-Functional Partnership * Represent Catalog Ops in senior leadership reviews. Produce decision-ready memos and rationale documents. * Translate operational signals into engineering priorities (e.g., brand-correlated defect spikes traced to shared scraper logic). * Contribute to org design, escalation paths, and accountability structures across the broader catalog organization. Basic Qualifications * 15+ years of operations experience, with 7+ years managing managers and at least 3 years leading organizations of 200+. * Demonstrated ownership of large-scale data-quality or catalog programs in e-commerce, marketplace, or equivalent environments. * Working fluency in statistical sampling: AQL, c=0 acceptance sampling, precision/recall, finite population correction. * Track record of producing structured documents for senior leadership — tenets, rationale memos, audit frameworks — that influence cross-functional decisions. * Strong PRD discipline: able to specify requirements without overstepping into engineering ownership. * Experience scaling teams across multiple geographies, vendor partners, and BPO Preferred Qualifications * Background in scraper-populated or third-party-sourced catalogs. * Experience with brand-stratified or hierarchical audit design. * Prior work on duplicate detection, taxonomy/categorization, or attribute-extraction * Familiarity with quality-management standards (ISO 2859, ANSI Z1.4) at a working level. * Excel, SQL, or lightweight scripting fluency for ad-hoc audit and analysis work. 전형 절차 및 안내 사항 * 전형 절차 * 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 * 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. * 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. * 참고 사항 * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 개인정보 처리방침 * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy 서류 반환 정책 1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 ([REDACTED_EMAIL]) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.